Returns & Exchanges

At Twisted X, we stand by the quality of our handcrafted footwear and offer a 30-day return window for all unworn items in their original packaging. We want to ensure you find the perfect fit and style for your lifestyle with a seamless exchange or refund process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Prepaid Label

Once your request is authorized, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.

3

Package Your Footwear

Place the unworn boots or shoes back in their original branded box and secure them inside a durable shipping mailer to prevent damage during transit.

4

Drop Off and Track

Hand your package to the designated carrier; once our team inspects the return, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing